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The Ultimate Electronic Credit Repair KitTM

1. Important Notice and Disclaimer

This document does not contain legal advice. You are responsible for understanding the statutes cited, so look them up. This document is published solely on an "as is" basis. The entire risk as to its quality, performance, or applicability is with you. Should the information in this document prove to be false, misleading, or in contravention to law, statute, or regulation, you, and not the Copyright Holder, assume all risks. The Copyright Holder will not be liable for direct, indirect (including, but not limited to any loss of business or anticipatory profits), incidental, or consequential damages resulting from your reliance on the information contained herein, even if the information was false, misleading, or in contravention to law, statute, or regulation, and even if the copyright holder has been advised of the possibility of such.

2. Shareware Notice

The Ultimate Electronic Credit Repair Kit tm is published as-is. The Copyright Holder disclaims all warranties, expressed or implied. The Copyright Holder assumes no liability for the information presented in this document.

 

Table of Contents

  1. Important Notice and Disclaimer
  2. Shareware Notice
  3. What is Credit Repair
  4. The Credit Business
  5. Credit Reporting Agencies
  6. Inaccurate Credit Reports
  7. Fair Credit Reporting Act (FCRA)
  8. How Long Items Stay on a Report
  9. Improving Your Credit Report
  10. Repair Your Credit
  11. Important Mailing Instructions
  12. Free Credit Reports
    1. Credit Reporting Agency Instructions
    2. Ordering Online
  13. Obtain Your Credit Report
  14. Review Your Credit Report
  15. Dispute Incorrect Personal Information
  16. Rank Questionable Items
  17. Requesting Corrections
  18. The Consumer Statement
  19. The New Credit File Alternative / Scam
  20. Pre-Approved Credit Offer Opt-Out
  21. Preventing Identity Theft
  22. Stop Abusive Debt Collectors
  23. Letter Samples [download-able in Word format]
    1. Sample Letter 1 - Request for Credit Report
    2. Sample Letter 2 - Dispute Letter
    3. Sample Letter 2.5 - Dispute Letter - Unauthorized Inquiries
    4. Sample Letter 3 - Follow-up to Dispute Letter
    5. Sample Letter 4 - Notice of Intent to File Complaint
    6. Sample Letter 5 - Dispute Letter to Credit Collector
    7. Sample Letter 6 - Request for Procedure Description
  24. More Information and Resources

 

3. What is Credit Repair? [Contents]

First of all, the term "Credit Repair" is really a misnomer. All the information in this document is provided to help clear up those "questionable" items on your credit reports. At no point will this document suggest that you challenge correct and accurate items on your credit report, even if they are derogatory. That would be unethical.

So, everything you need to know to help you begin repairing your unfairly damaged credit is enclosed. Please read through the entire kit very carefully before you begin. If you follow the suggestions, you should be able to restore your credit completely!

4. The Credit Business [Contents]

Just as you would not loan money to just someone you did not know and trust, financial institutions, such as banks, mortgage companies, finance and credit card companies, do not just give loans or issue a line of credit to anyone. But it is impossible for these organizations to personally know everyone of their customers.

5. Credit Reporting Agencies [Contents]

This is why credit reporting agencies, or credit bureaus, exist. They collect credit information on individuals, and then sell this information to their clients, primarily lending institutions. The information in these credit reports helps the institution decide whether or not the individual is able and likely to make the payments on the loan, based on their past credit experience. Most lending institutions actively cooperate with the credit bureaus, by giving them the very information that is later resold. If you are curious, here is the law that dictates the permissible uses of credit reports. For an excellent article exploring this in more detail, read Report # 1: How The Credit Reporting System "Works".

Credit reporting agencies do not rate your credit worthiness. That is up to the individual lending organizations, but they rely heavily on the information supplied in the credit reports. The leading credit scoring model is called FICO®, created by a company called Fair, Isaac and Co., Inc.  While their model has been kept secret for decades, public pressure and threats by lawmakers have forced this company to disclose more and more of its details. Check out their website, for more information. To get another idea of what information is important, and how it affects your credit rating, try out the Free Credit Analyzer.


6. Inaccurate Credit Reports [Contents]

Newspaper stories over the last several decades have repeatedly highlighted the problem of inaccurate information contained in credit reports. According to a 1998 study by the Public Interest Research Group, out of the credit reports surveyed, 29% contained serious errors that could result in the denial of credit, 70% contained mistakes or errors of some kind, 41% contained incorrect personal demographic identifying information, 20% were missing major credit cards, loans, mortgages, or other accounts that are critical to demonstrating consumer credit worthiness. In addition, the report found that it was difficult to obtain credit reports. 15% of total requests were never received by the consumers, despite repeated calls and/or letters. Of the consumers who did obtain their credit reports, at least 14% of them were forced to call back 3 or more times. 12% of consumers waited two weeks or longer to receive their report once they finished requesting it, and it took more than a month for one California man to receive his report.

Other past studies found that more than 3 in 5 consumers have negative information in their credit report, and nearly half of the studied reports contained errors. Some of the errors were serious enough to prevent the individual from qualifying for credit, serious errors like false delinquencies and judgments that simply don't belong to the consumer. Unfortunately, there was very little anyone could do to fix these problems.

7. Fair Credit Reporting Act (FCRA) [Contents]

To address this issue, and provide a remedy to consumers for poor record keeping on the part of the credit reporting agencies, the US Congress first passed the Fair Credit Reporting Act (FCRA) in 1971. It has, since then, been revised and refined several times, most recently in 1997. The laws established by this act require the credit reporting agencies to remove all obsolete, inaccurate, irrelevant, outdated, misidentifying, incomplete, incorrect, erroneous, and misleading information from their credit reports.

Specifically, if the completeness or accuracy of any item in a consumer's file at a credit reporting agency is disputed, the agency shall re-investigate free of charge and record the current status of the disputed information, or delete the item, before the end of the 30-day period beginning on the date on which the agency receives the notice of dispute.

Further, the credit reporting agency shall promptly provide notification of any dispute to anyone who provided any item of information in dispute. If an item is found to be inaccurate or incomplete or cannot be verified, the credit reporting agency shall promptly delete the item, or modify the item, as appropriate, and notify the consumer no later than 5 business days after the completion of the re-investigation.

The credit reporting agency must also provide the consumer with notice that a description of the procedure used to determine the accuracy, including the business name, address and telephone number of any furnisher of information, must be made available to the consumer upon request. This description of the re-investigation procedure must be provided within 15 days of the request.

The relevant laws are found in United States Code, Title 15, Chapter 41, entitled Consumer Credit Protection. The laws relating specifically to credit bureaus are found in Subchapter III of the above cited chapter, entitled Credit Reporting Agencies. The laws which detail requirements relating to information contained in credit reports is found in 15 USC § 1681c. The laws which require the credit reporting agencies to assure maximum possible accuracy are found in 15 USC § 1681e. To help clarify many common misconceptions, read this excellent article, Report # 2: Rampant Myths About Credit Reporting.

 


8. How Long Items Stay on a Report [Contents]

In most cases, bankruptcies will remain on a credit report for 10 years following the discharge of the bankruptcy. Other entries remain for about 7 years from the date of the last activity. This means that, generally, the 7 year clock is reset whenever you generate any activity on a non-delinquent account, including making a payment. But once the account has gone and remained delinquent, the clock cannot be reset. Some unscrupulous creditors will try to reset the clock by reselling the account, but this is not correct. The FTC has made their position clear on this.

Current law generally prohibits consumer reporting agencies from including in a consumer report accounts placed for collection or charged to profit and loss which predate the report by more than 7 years. The law now specifies that the seven-year period with respect to information concerning a delinquent account charged to profit and loss may begin no more than 180 days after the commencement of the delinquency.

Congress intended to establish a single date -- the start of the delinquency -- to begin the obsolescence period (7 years plus 180 days). This avoids the "multiple date" problem that arguably existed prior to the 1996 amendments to the law. Thus, the date of the "commencement of the delinquency" that led to the creditor's charge off or collection action would be the earliest date from which the account was continuously delinquent, plus 180 days.

The start of the 7 year period is now described with some precision by the statute, and subsequent events, including sale of the charged off account by the creditor, or a payment, or a dispute about the account by the consumer, do not change the allowable reporting period.

There is an exception for charge offs or collections that were first reported before December 29, 1997. Adverse information such as collections or charge offs reported before December 29, 1997, are not subject to the new "commencement of the delinquency" provision, and can be reported for 7 years from the date the creditor actually charged it off.

9. Improving Your Credit Report

This kit will guide you, step-by-step, through the process of removing all inaccurate or misleading, negative information off your credit report. Please study each step very carefully.

10. Repair Your Credit [Contents]

Here are the steps required to restoring your good credit:

  • Obtain Your Credit Reports
  • Review Your Credit Reports
  • Repeat ...
    • Request Correction
    • Await Response
  • ... Until Satisfied

That's all there is to it. Seems easy enough, but you must have patience, because the credit bureaus are not always very cooperative. They make their money by providing credit reports to lenders, not by fixing bad information in their databases.

While you are following this process, you should simultaneously pursue another strategy, dealing directly with your creditors. This article, Report # 3: Negotiating with Creditors to Save Your Credit, explains the benefits and considerations of that approach.

 


11. Important Mailing Instructions [Contents]

ExclamationAs you proceed through these steps, keep copies and records of all correspondence you send and receive, including the envelopes! It is very important that you keep copies of everything when communicating with a creditor, debt collector, or credit reporting agency. Should they violate the law, you will have the necessary documentation to prove it, and perhaps make them pay. If you should encounter any special difficulty and need more help, you will also need these records to proceed. Finally, if information that was removed from your credit report should reappear later, you will have the documentation to force the credit agency to permanently delete this entry.

It is recommended that you send both a fax or certified mail copy, as well as standard 1st class mail with proof of mailing ["certificate of mailing"]. This is because they may not accept your certified mail, or deny receipt of the fax, but this way, you have gone the extra mile, and can prove it if necessary.

Here is the procedure to follow when corresponding with creditors, debt collectors, or credit reporting agencies:

  1. Write your letter, then sign it
  2. If you have their fax number and your fax machine will print a fax confirmation sheet
    • fax your letter and all attachments
    • print the fax confirmation sheet, and save for your file
  3. Make 2 copies of your signed letter, and 2 copies of any attachments
  4. Staple the original attachments to a copy of your letter, and save for your file
  5. Prepare 2 envelopes, properly addressed and with correct return address
  6. Staple the attachment copies to your original letter, and enclose in envelope #1
  7. Staple the attachment copies to your letter copy, and enclose in envelope #2
  8. Don't put stamps on the envelopes
  9. Go to the post office
    • send letter #1 by certified mail with return-receipt requested
      • request and save for your file:
        • a dated/stamped cash receipt
        • a dated/stamped certified mail receipt
        • the return-receipt, it should arrive in the mail

o                                send letter #2 by 1st class mail with a "certificate of mailing" (proof that it was mailed)

§                                 request and save for your file:

§                                 a dated/stamped cash receipt

§                                 a dated/stamped "certificate of mailing" (small extra fee)

10.           For each letter set you send, you will have as proof:

o                                a copy of their letter, with its envelope [if any]

o                                a copy of your signed letter

o                                your attachments [if any]

o                                fax confirmation sheet as proof of faxing [if you used fax]

o                                dated/stamped cash receipts from post office

o                                certified mail receipt

o                                certificate of mailing for your 1st class letter

o                                return-receipt, after it arrives in the mail

11.           You should staple all this together, and file it all away in a safe place for at least one year

 

You should print this outline, and use it as a checklist when preparing your letters. As you can see, the process is a bit involved, and while everything is already laid out for you, it is still you that has to do the work. You may find it helpful to read this thought-provoking article, Report # 4: The Principle of Prioritized Outcome, which may help you accomplish this goal by better understanding your own motivations.


12. Free Credit Reports [Contents]

Under the Federal Fair Credit Reporting Act (FCRA), you are entitled to obtain a copy of your consumer credit report from any consumer credit reporting agency for a reasonable charge. The FCRA also states that you are entitled to receive a disclosure directly from the consumer credit reporting agency free of charge, if:

  • you certify in writing that you are unemployed and intend to apply for employment within 60 days, or
  • you are receiving public welfare assistance, or
  • you have reason to believe your consumer file contains inaccurate information due to fraud, or
  • you have been denied credit, insurance, or employment within the past 60 days

If you are a resident of Colorado, Maryland, Massachusetts, New Jersey, or Vermont, you may receive a free copy of your consumer credit report once each year, and if you are a resident of Georgia, twice each year.

As you will receive an updated copy in response to your dispute, this is yet another way to obtain your credit report. Dispute a specific erroneous item with each of the three credit bureaus (as detailed later in this report), and after their investigation is complete, you will receive updated credit reports. To be effective, you must have specific knowledge of an erroneous item on your credit report, and it will take two months before you are likely to see the update.

You might consider taking advantage of this offer, to get your Credit Report. Outside of these circumstances, you may obtain a copy of your credit report for a nominal fee (maximum by federal law is around $9). In some locations, you may even find local credit bureaus (almost always "affiliated" with one of the big national firms), who may sell you that same credit report over the counter, in person. Check your local yellow pages, under "Credit Reports" (no kidding!).

For reference, here are Experian's instructions, Equifax's instructions and Trans Union's instructions on obtaining your credit report. You may even be able to order your credit profile online, but check their site.

This is your first step.


13. Obtain Your Credit Report [Contents]

 

Either order online (recommended for speed and ease), or follow the format in Sample Letter 1, and write to each of the three major credit reporting agencies, at the addresses posted on their web sites, or available from the 800 numbers below:

  1. Equifax Information Service Center
  2. Trans Union Corporation
  3. Experian (formerly TRW) Complimentary Report

Note: The credit bureaus change their addresses from time to time. Check their web sites or their 800 numbers for the most current addresses.

In your request letter, you should provide:

  • full name
  • birth-date
  • Social Security number
  • current address
  • former addresses in last 5 years
  • photocopy of driving license, showing current address
  • photocopy of Social Security card

If you fail to include any of these, you will receive a letter back from the credit reporting agency request that it be included. The credit bureau may request additional information anyway, and you should provide it as quickly as possible.

Within 10 to 30 days you should receive a copy of your credit report from each of the agencies.


14. Review Your Credit Report [Contents]

Now that you have the credit reports in hand, review them very carefully. Each agency follows their own unique format, but they provide the information which will help you decode your credit report. You can find additional decoding information here. Specifically, for more information on decoding credit reports, see these links:

15. Dispute Incorrect Personal Information [Contents]

It is critical to first review all the personally identifying information in the credit reports, including:

  1. Names and Aliases
  2. Addresses
  3. Social Security Number(s)
  4. Date(s) of Birth
  5. State ID Number(s)
  6. Spouse Information
  7. Employers

Note whether this information is in any way inaccurate, incorrect, erroneous, misleading, or outdated. You must dispute these mistakes first, because this data is used to help verify the credit items on your credit report. Frequently, when an item not yours appears on your report, it gets there and stays there because it somehow matches up with some incorrect personally identifying information. By disputing these first, other erroneous items will no longer match your file.

So, for each credit report, carefully note any records which you believe to be inaccurate, incorrect, erroneous, misleading, or outdated. It does not matter whether you think the information is negative, neutral, or even positive, if it is in anyway erroneous it should be removed.

16. Rank Questionable Items [Contents]

Once you have noted each questionable item, you should rank them. After erroneous personal data, rank the most damaging information first, followed by the next most damaging, etc., until those items which are neutral. Do this for each credit report, as they may not all have the same questionable information on them.

The following ordered list should give you an idea of the significance of erroneous or derogatory information:

  1. personal data
  2. bankruptcy
  3. consumer credit counseling
  4. foreclosure
  5. consumer credit counseling
  6. loan default
  7. repossession
  8. court judgments
  9. collections
  10. past due payments
  11. late payments
  12. credit rejections
  13. credit inquiries [Report # 5: Do Credit Inquiries Hurt You?]

You will find that some of the questionable information is duplicated on one or both the other credit reports, but not all will be. Pay particular attention to the addresses listed, and dispute all but your current address first, it will ease having other erroneous, misleading, or outdated information removed. In any case, you should send a dispute letter to each of the three major credit reporting agencies, for each questionable item, whether it appears on their report or not. This is to assure that the same questionable item will not be removed from one report only to reappear later on another.

Next follows the most critical step.


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17. Requesting Corrections [Contents]

It is very important that each questionable item, except for erroneous personal data, is dealt with individually. If you attempt to have the credit reporting agency correct several items at once, it will be easier for the agency to claim that your request is frivolous or irrelevant.

They may attempt to bully you into believing that your request is frivolous, or even unlawful. But the credit reporting agencies are required to assume that all disputes are bona fide, unless there is clear and convincing evidence that it is not. A blanket dispute (i.e. all information is challenged) may be considered evidence that the dispute is frivolous, if you fail to provide any allegations concerning specific items in your file. At this point, you may want to review the Report # 2: Rampant Myths About Credit Reporting report.

You should challenge each item individually, and not give in to them if they send ominous letters warning of dire consequences if your claims are frivolous. If the information they are reporting is inaccurate, incorrect, erroneous, misleading or outdated, they will have to remove it upon investigation. The specific law on disputes is found in United States Code, Title 15, Chapter 41, Subchapter III, Section 1681i, entitled Procedure in case of disputed accuracy.

You will now write a letter to each credit reporting agency, requesting an investigation to verify the status of the most damaging item reported by any of the agencies, and asking that they correct the information. In general, it is important that the letter not look like a form letter, so consider handwriting it.

Also, keep in mind that absent a clear statement that the accuracy or completeness of specific information is "disputed" or "challenged", your letter might not be construed as an exercise of rights under the Fair Credit Reporting Act (FCRA). Specific words to use include: erroneous, outdated, misleading, or unverifiable. Mere explanation of the reason a debt was not paid might not constitute a dispute and does not require the credit reporting agency to re-investigate or accept your written dispute statements. Explanations are not useful, but disputes get results.

Once the credit reporting agency has received your dispute letter, they are obligated to investigate. This obligation is not contingent upon you having been denied credit.

Note the addresses to which the credit reports direct you for disputes. They will not be the same as the addresses you used to obtain the credit report. Again, write to each of these three:

  1. Equifax Credit Information Services
    • +1.800.448.2321
    • +1.800.882.0648
    • +1.800.290.8749 (Fraud Department)
    • +1.770.612.2603 (Fax)
  2. Trans Union Corporation
    • +1.800.888.4213
    • +1.800.916.8800 option 2
    • +1.800.680.7289 (Fraud Department)
  3. Experian (formerly TRW) Consumer Relations
    • +1.888.397.3742 (+1.888.EXPERIAN)
    • +1.800.583.4080 (Fraud Department)

Note: The credit bureaus change their addresses and phone numbers from time to time. Check their web sites or their 800 numbers for the most current information.


Follow the format in Sample Letter 2, and send it in. If you are dealing with excessive, unauthorized credit inquiries, follow the format in Sample Letter 2.5. Follow the important mailing and record keeping instructions.

Within 10 to 30 days you will receive a letter from each credit reporting agency telling you that they are investigating your dispute. Within another 10 to 30 days, you should receive an updated credit report, indicating that the disputed item has been removed.

As soon as a credit reporting agency provides you with an updated credit report showing that the item has been deleted, you should send another dispute letter, in regards to the next most damaging item.

Repeat this process, until each and every questionable item has been deleted.

In some cases, the credit reporting agencies are slow to respond to your dispute. If this should occur, you may choose to write another letter, strongly reminding the credit bureau of their obligations under the law. You may follow the format in Sample Letter 3, and be sure to again send it registered, without return-receipt or insurance. Again, carefully follow the important mailing and record keeping instructions.

Should the credit reporting agencies just flat out ignore even that letter, you may follow the format in Sample Letter 4, but tailor it specifically to the circumstances in which you now find yourself. Be prepared to contact the FTC to file your formal complaint, should even this letter not elicit a response. At this point, you should seriously consider retaining an attorney, as willful failure to comply may subject the credit reporting agencies to liability.


18. The Consumer Statement [Contents]

You have a right to add a consumer statement, up to 100 words, to any item on your credit report. This can be helpful in circumstances which were truly exceptional, where a simple and honest explanation will take the "sting" off the item, and when there are just a few negative items among a long list of neutral and positive items.

Example of helpful consumer statements include:

  • I was in an accident, and unable to work
  • My employer went bankrupt, and I did not recover several weeks of wages
  • I was called up to active duty, and was unable to tend to these matters
  • Due to a natural disaster, my life suffered a major disruption
  • The product/service ordered was not provided as promised, and the creditor refused to resolve the matter

It is important that in each case you also add that the problem is now resolved, and will not continue to affect your finances. The key is, this was an exceptional occurrence, and you have done your best to take care of things, and at the time, these creditors could not be taken care of properly, but everything is back to normal now. Recite the simple facts, and make sure you can prove them, and these negative items are unlikely to be of much significance. Your statement should be "just the facts", leave out any emotional or derogatory comments, and you will often be viewed as reasonable and the item given less weight.


 

19. The "New Credit File" Alternative / Scam [Contents]

By know, you have undoubtedly seen many ads and some Spam e-mail regarding a "fool-proof" way to create a "new credit file", otherwise legally know as "File Segregation".

What is "File Segregation"?

File Segregation, is the process of obtaining a separate identification number, usually but erroneously, a federally issued EIN (Employer Identification Number) or TIN (Taxpayer Identification Number), and using it, or some variation of your normal social security number, in place of your registered, real Social Security number when applying for credit. This is intended to shield an applicant's true credit history from an inquiring agency. So far, this may sound like a reasonable idea. There are many things to consider when “creating” a “new credit file”, which CAN be accomplished legally and correctly but only if done by a lawyer or credit experts. 

So, what's the scam?

The are many, many sites and scammers offering “New Credit File” or File Segregation Services, and each in turn is shut down by government investigators, but not before many people fall prey to the site operators first. What these operations are trying to do is to give you a "new identity". You pay their fee and sign up for their services. Then you are directed to apply for an Employer Identification Number. Sometimes, they even provide you the forms and some instructions on how to fill them out.

When you get the EIN, you will be told to use that instead of your Social Security number when you apply for credit. They'll probably also tell you to use a new mailing address.

OK, so what's wrong with "File Segregation"?

Basically, some of the acts required to accomplish opening up a “new credit file” this way are ILLEGAL!

First, you are applying for an EIN, when in fact you have no intentions of using the number provided by the IRS for the intended purposes. Since the form requires you to sign it under penalties of perjury, well, you can see the problem there. You can view the application form at http://ftp.fedworld.gov/pub/irs-fill/fss4.pdf.

Second, it’s illegal for, “Whomever -

(1)          Knowingly and with intent to defraud produces, uses, or traffics in one or more counterfeit access devices as per US Code TITLE 18, PART I, CHAPTER 47, Sec. 1029, Fraud and related activity in connection with access devices

Also, under the Federal Trade Commission's Credit Repair Act, Sec. 404, in some cases it may be a felony to use a false identification number

Third, if you use any means of interstate commerce, such as the mails, telephone, or fax, to submit an application for credit, you can also be prosecuted for mail or telecommunications fraud.

And finally, if a creditor is damaged (they lose money) because you defaulted on a loan obtained by an application with false statements, they can sue you for fraud as well.

Though having a carelessly made “new credit file” may be tempting and a quick fix for your present credit problems, it could cost you thousands of dollars and maybe even jail or prison time. And while you will have a second file for a while, it will not take very long for the credit bureaus to catch on. This scam has been around long enough that the credit bureaus are quite familiar with it, as soon as they detect it, they will merge the real and the "new" files, with an additional notation that you are using a false SSN. If you’re set on having a “new credit file” consult your attorney or reliable credit experts and do it right or not at all.


 

20. Pre-Approved Credit Offer Opt-Out [Contents]

You have a right to notify the credit reporting agencies not to use your credit file in connection with any transaction that you do not initiate, specifically those "pre-approved" credit offers. To exercise this right, notify the three agencies by calling +1.888.567.8688 (+1.888.5.OPTOUT). If you prefer, you may notify them in writing:

Trans Union
Marketing Opt-Out
PO Box 97328
Jackson, MS 39288

Experian
PO Box 919
Allen, TX 75013

Equifax Credit Information Services
Equifax Options
PO Box 740123
Atlanta, GA 30374

21. Preventing Identity Theft [Contents]

Don't make it easy on "identity-thieves". With the use of a little bit of common sense, months, even years of trouble can be averted.

Never pre-print your Social Security Number (SSN) on checks or any other pre-printed forms. It is too easy for "identity-thieves" to get that information, fraudulently obtain credit in your name, and severely damage your credit.

Also, if your driving license uses the SSN as the driving license number, in most states, you may request that the DMV use another number instead. Most states mandate this option.

And finally, if you find yourself being asked to provide your SSN by a private business, just refuse, or write "REFUSED" in the requesting form. If they persist, demand to see their written policy requiring an SSN. Most business will have none, and cannot legitimately require you provide it. They generally will back down if you persist. In the case of an employment application, just write "provided upon hire". Stand up for your rights, and protect your privacy.


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22. Stop Abusive Debt Collectors [Contents]

Here is some information you might find helpful in dealing with collection situations, by using the Fair Debt Collection Practices Act (FDCPA).

Collection agents and some collection attorneys must comply with the Fair Debt Collection Practices Act, 15 USC §§ 1692 et seq. (FDCPA). The FDCPA regulates the language that collection agents can use in collection letters. If you receive a collection letter, it is a good idea to check out the letter with an attorney who practices in this area of law.

Some of the letters sent by collection agents contain false or misleading information. Others attempt to confuse you as to your rights. If any collection letter you have received violates the law, you may be entitled to sue the collection agency for damages of up to $1,000, plus get back all of your attorneys fees.

  • Because this law allows attorneys to collect their legal fees from the violating collection agency, many attorneys will not charge you to take on a case. Look for law firms that practice in this area of law as well as Truth in Lending cases, Consumer Leasing Act cases, and other consumer law matters.

The FDCPA regulates collection actions in acquisition of location information, communication in connection with debt collection, harassment or abuse, false or misleading representations, unfair practices, validation of debts, multiple debts, legal actions by debt collectors, and furnishing certain deceptive forms.

For a good summary of these FDCPA violations, read this short report, Report # 6: Illegal Creditor Actions.

If you find yourself the target of a debt collection action, make sure that the debt collector is staying within the law, or they may face civil liability. Recently, for example, collection agency Perimeter Credit settled charges of violating the Fair Debt Collection Practices Act (FDCPA) for a $300,000 civil penalty.

It requires only minor effort to stop a debt collector from harassing. Included in this kit, you will find a letter, Sample Letter 5, to use whenever you are contacted by a collection agency. Use the letter to dispute the debt, or any part of the debt, you are not sure you owe. It is the collection agency's job to make sure they are collecting only the right amount. You should also send copies of this letter to the company for whom the collector is trying to collect. It is very important that you follow the mailing and record keeping instructions provided. If the collection agency violates the law, you will need the necessary documentation to prove it and make them pay. Even if you owe the money, you can still send a letter to tell the collector to stop calling or writing you.

Once the collector has your letter, they should suspend collections and not contact you for 30 days, during which time they should investigate the validity of the debt. Most collectors will not bother to investigate at all. If that collector contacts you after you have disputed a debt without having validated the debt, they most likely have violated the law. Contact your lawyer immediately, the collector could owe you $1,000.

Remember that nothing is foolproof, and you should be prepared to deal with the situations as they come up. Be creative, be flexible, and be persistent. You will be successful.


23. Letter Samples

Sample Letter 1 - Request for Credit Report [Contents]

Your Name
123 Your Street Address
Your City, ST 01234

 

Big Credit Bureau
Their Street Address
Some City, ST 56789


1/12/1999

Dear Credit Bureau,

Please send me a copy of my credit report.

My full name is Your Name.
My birth-date is 01-01-1950.
My Social Security number is 123-45-6789.
My current address is 123 Your Street Address, Your City, ST 01234.
I formerly lived at 456 Old Street Address, Old City, ST 34567.

Enclosed, also please find a photocopy of my driving license, showing my current address, and a photocopy of my Social Security card.

Please send the credit report as soon as you can. Thank you.

Sincerely,

your signature

Your Name


Sample Letter 2 - Dispute Letter [Contents]

Your Name
123 Your Street Address
Your City, ST 01234

 

Big Credit Bureau
Their Street Address
Some City, ST 56789


2/10/1999

Dear Credit Bureau,

This letter is a formal complaint that you are reporting inaccurate and incomplete credit information.

I am distressed that you have included the below information in my credit profile and have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish.

Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct.

The following information therefore needs to be re-investigated. I respectfully request to be provided proof of this alleged item, specifically the contract, note or other instrument bearing my signature. Failing that, the item must be deleted from the report as soon as possible:

 

 

CREDITOR AGENCY, acct. 123-34567-ABC

 

The listed item is completely inaccurate and incomplete, and is a very serious error in reporting. Please delete this misleading information, and supply a corrected credit profile to all creditors who have received a copy within the last 6 months, or the last 2 years for employment purposes.

Additionally, please provide the name, address, and telephone number of each credit grantor or other subscriber.

Under federal law, you have 30 days to complete your re-investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within 15 days of the completion of your re-investigation.

Sincerely,

your signature

Your Name
SSN# 123-45-6789


Sample Letter 2.5 - Dispute Letter, Unauthorized Inquiries [Contents]

Your Name
123 Your Street Address
Your City, ST 01234

 

Big Credit Bureau
Their Street Address
Some City, ST 56789


2/10/1999

Dear Credit Bureau,

This letter is a formal complaint that you are reporting inaccurate and incomplete credit information.

I am distressed that you have included the below information in my credit profile and have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish.

Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct.

The following information therefore needs to be re-investigated. I respectfully request to be provided proof that these inquiries were in fact authorized with an instrument bearing my signature, and for legitimate business purposes. Failing that, the unauthorized inquiry must be deleted from the report as soon as possible:

 

 

CREDITOR AGENCY, acct. 123-34567-ABC

 

The listed inquiry was without authorization, and for no legitimate business purposes. As such, it is a very serious error in reporting. Please delete this misleading information, and supply a corrected credit profile to all creditors who have received a copy within the last 6 months, or the last 2 years for employment purposes.

Additionally, please provide the name, address, and telephone number of each credit grantor or other subscriber.

Under federal law, you have 30 days to complete your re-investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within 15 days of the completion of your re-investigation.

Sincerely,

your signature

Your Name
SSN# 123-45-6789


Sample Letter 3 - Follow-up to Dispute Letter [Contents]

Your Name
123 Your Street Address
Your City, ST 01234

 

Big Credit Bureau
Their Street Address
Some City, ST 56789


3/20/1999

RE: Dispute Letter of 2/10/1999

Dear Credit Bureau,

This letter is formal notice that you have failed to respond in a timely manner to my dispute letter of 2/10/1999, deposited by registered mail with the Post Office on that date.

As you are well aware, federal law requires you to respond within 30 days, yet you have failed to respond. Failure to comply with these federal regulations by credit reporting agencies are investigated by the Federal Trade Commission (see 15 USC 41, et seq.). I am maintaining a careful record of my communications with you on this matter, for the purpose of filing a complaint with the FTC should you continue in your non-compliance. I further remind you that, as in Wenger v. Trans Union Corp., No. 95-6445 (C.D.Cal. Nov. 14, 1995), you may be liable for your willful non-compliance.

Be aware that I am making a final goodwill attempt to have you clear up this matter. You have 15 days to cure.

For your benefit, and as a gesture of my goodwill, I will restate my dispute. The following information needs to be verified and deleted from the report as soon as possible:

 

 

CREDITOR AGENCY, acct. 123-34567-ABC

 

The listed item is completely inaccurate and incomplete, and is a very serious error in reporting. Please delete this misleading information, and supply a corrected credit profile to all creditors who have received a copy within the last 6 months, or the last 2 years for employment purposes.

Additionally, please provide the name, address, and telephone number of each credit grantor or other subscriber.

Under federal law, you had 30 days to complete your re-investigation, yet you have failed to respond. Do not delay further.

Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within 15 days of the completion of your re-investigation.

Sincerely,

your signature

Your Name
SSN# 123-45-6789


Sample Letter 4 - Notice of Intent to File Complaint [Contents]

Your Name
123 Your Street Address
Your City, ST 01234

 

Big Credit Bureau
Their Street Address
Some City, ST 56789


4/30/1999

RE: Dispute Letter of 2/10/1999, Follow-up Letter of 3/20/1999

NOTICE OF INTENT TO FILE COMPLAINT

Credit Bureau,

This letter shall serve as formal Notice of my Intent to file a Complaint with the FTC, due to your blatant disregard of the law.

As indicated by the attached copies of letters and mailing receipts, you have been delivered by registered mail both a dispute letter, dated 2/10/1999, as well as a follow-up letter, dated 3/20/1999. As of this moment, you have not done your duty mandated under the law. Your inaction in this matter is inexcusable, and your disregard for the law is contemptible. Rest assured, I will hold you to account.

As you are well aware, federal law requires you to respond within 30 days, yet you have failed to respond. Failure to comply with these federal regulations by credit reporting agencies are investigated by the Federal Trade Commission (see 15 USC 41, et seq.). I am maintaining a careful record of my communications with you on this matter, for the purpose of filing a complaint with the FTC should you continue in your non-compliance. I further remind you that, as in Wenger v. Trans Union Corp., No. 95-6445 (C.D.Cal. Nov. 14, 1995), you may be liable for your willful non-compliance.

For the record, the following information is being erroneously included on my credit report, as I have advised you on two separate occasions, more than 75 days and again 40 days ago:

 

 

CREDITOR AGENCY, acct. 123-34567-ABC

 

If you do not immediately remove this inaccurate and incomplete information, I will file a formal complaint with the FTC. Furthermore, I intend to seek redress in civil action, for recover of both damages, costs, and attorneys fees, should you continue in your deliberate obstruction of the law. For this purpose, I am carefully documenting these events, including the lack of response REQUIRED under law from you.

You are further directed to supply a corrected credit profile to all creditors who have received a copy within the last 6 months, or the last 2 years for employment purposes.

Additionally, please provide the name, address, and telephone number of each credit grantor or other subscriber.

Under federal law, you had 30 days to complete your re-investigation, yet you have failed to respond. Your continued delays are inexcusable.

Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within 15 days of the completion of your re-investigation.

Sincerely,

your signature

Your Name
SSN# 123-45-6789


Sample Letter 5 - Dispute Letter to Credit Collector [Contents]

Your Name
123 Your Street Address
Your City, ST 01234

 

Big Bad Credit Collector
Their Street Address
Some City, ST 56789


6/8/1999

Dear Collector,

I am writing in response to your letter dated May 28, 1999 [copy enclosed]. This is the first letter I've received from you on this matter.

I do not believe that I owe what you say I owe, and I request that you please do the following:

  1. tell me what this money that you say I owe is for
  2. show me how you calculated what you say I owe
  3. give me copies of any papers that show I agreed to pay what you say I owe
  4. show me that you are licensed in my state, and give me your license number
  5. stop contacting me about this or any other matter you have, except to provide me with proof that I owe what you say I owe

I demand that you also send a copy of this dispute to the company that you say I owe money to, so that they do not report this on my credit report.

I further demand that if you have reported me to a credit reporting company, you tell them that I do not agree with this debt.

Sincerely,

your signature

Your Name


Sample Letter 6 - Request for Procedure Description [Contents]

Your Name
123 Your Street Address
Your City, ST 01234

 

Big Credit Bureau
Their Street Address
Some City, ST 56789


6/21/1999

Dear Credit Bureau,

This letter is a formal request for the description of the procedures used to determine the accuracy and completeness of the disputed information, including the business name, address, and telephone number of any furnisher of information contacted in connection with this re-investigation.

I am disappointed that you have failed to maintain reasonable procedures to assure complete accuracy in the information you publish, and insist you comply with the law by providing the requested information within the 15 days allowed.

For your benefit, and as a gesture of my goodwill, I will restate the relevant dispute:

 

 

CREDITOR AGENCY, acct. 123-34567-ABC

 

As already stated, the listed item is inaccurate and incomplete, and is a very serious error in reporting. Please supply a corrected credit profile to all creditors who have received a copy within the last 6 months, or the last 2 years for employment purposes.

Additionally, please provide the name, address, and telephone number of each credit grantor or other subscriber.

Sincerely,

your signature

Your Name
SSN# 123-45-6789


24. More Information & Resources [Contents]


We endorse none of the products or services offered in the following listings, in fact, some of them you should avoid. Especially note the FTC charges against services offering "New Credit Files", compare that to the services offering the very same "New Credit Files" and eCredit Magic's service. I list them here so you can read the information, and make the determination for yourself. Caveat Emptor (let the buyer beware)!

Consumer Credit

Equifax: Consumer Credit Frequently Asked Questions

Experian Credit Advice: Ask Max

Experian: Consumer Credit Information

About.com: Credit/Debt Management

About.com: Credit/Debt Management, Dealing With Creditors & Collectors

American Express Glossary of Credit Terms

American Loan Search: Guerilla Credit Repair

California Public Interest Research Group

Creditinfocenter: Get the Statute of Limitations in your State

Fair, Isaac and Co., Inc.: Credit scoring model information

FTC: Credit Consumer Protection

FTC: Consumer Finance Scams

FTC: Credit & Divorce

FTC: Credit Repair, Self-Help May Be Best

FTC: Credit Repair, Help Yourself First

FTC: Fort Lauderdale Attorney Agrees to Settle Deceptive Credit Repair Charges

FTC: Credit Repair Organizations Act, 15 U.S.C. § 1679, et seq.

FTC: Fair Credit Reporting Act (FCRA), 15 U.S.C. §§ 1681-1681(u), as amended

FTC: Telemarketing Sales Rule, 16 C.F.R. Part 310

How to read your credit report

"HAWK" message meaning on a TransUnion report

National Institute for Consumer Education: Resources on Fraud

National Institute for Consumer Education: Resources on Credit Problems

PIRG: Consumer Credit & Privacy: NIGHTMARE ON CREDIT STREET

PIRG: Mistakes Do Happen: Credit Report Errors Mean Consumers Lose

Student Credit: student credit cards and how to use them wisely

US GSA Consumer Information Catalog, Pueblo, Colorado

Victims of Credit Reporting (VCR)

 

 

usacm_logo

Reports for the Ultimate Electronic Credit Repair Kit

1. How The Credit Reporting System "Works"

The credit reporting system is a business relationship between two parties: 1) independent agencies that collect credit information called credit bureaus; and 2) merchants who pay for a copy of this credit information on an as-needed basis. Credit bureaus refer to these merchants who pay a fee for their service as subscribers. As with any business, the main focus of the bureaus is to meet the needs of their customers, the merchant subscribers (not you).

When you apply for credit with a local merchant, the merchant turns to a credit bureau to obtain a copy of your "credit reputation" to help him evaluate the risks in extending credit to you. The bureau doesn't actually approve or deny your credit, but rather supplies the merchant with your payment history as reported by other subscribers with whom you have received credit. However, the bureau will use a closely guarded secret formula to assign a credit score to each individual based on the information in the file. This information is the most significant factor in the merchant's decision regarding your "ability and willingness" to meet your future financial obligations. The merchant is counting on the credit bureau's information to serve as a filter to help separate good credit risks from poor risks.

The shortfall of this system is that the product, you, has little clout in this relationship. The merchant's primary motivation is to avoid bad credit risks, and the bureau makes a profit by charging the merchant for helping him do that. The consumer has no positive financial impact on the bureau. Thus, while you are out of the loop, you are surrounded by it.

If that weren't enough, you also have to compete against human nature. Without documentation of errors, the bureaus are inclined to report information as reported by subscribers--assuming the negative. After all, the merchant/subscriber is not going to complain because he didn't like what he saw on your file and thus didn't extend credit and didn't lose any money. Any losses for not taking a risk are speculative and argumentative, certainly not tangible. The only decisions that might draw criticism from the merchant are the losses as a result of the bureau omitting some negative information that would have caused the merchant to have declined extending credit.

This is not intended to make the credit bureaus appear the great "evil empire" that some have made them out to be. They are huge bureaucratic companies whose policies have evolved from simple business economics and human nature. Every credit bureau desires to maintain as accurate information as financially feasible, but at the same time they realize the quality control limitations dictated by competition and operating costs. And they realize that if they do err, it is better to err on the negative side rather than the positive--if they are going to serve their subscribers' best interest. Although they want to develop as truthful a portrait of your credit history as possible, human nature compels them to give highest priority to recording any remarks that might be true and might keep their customer-base from entering into a risky credit arrangement. After all, that is their service, and nothing directly impacts their bottom line any greater.

It's much like having a mechanic check out an automobile before you make a decision to purchase it. The mechanic is put on the spot. If he tells you it's a good car, and it breaks down on you, then he looks bad. He'll never be burdened with your complaints about the three he blackballed, only the one he okayed--if it should break down on you.

Human nature compels him to go into the situation looking for what's wrong, not what's right. You are about to make a major financial decision based mainly on the information your mechanic gives you. Similarly, the merchant may be making a comparable investment based on the information provided by the bureau.

2. Rampant Myths About Credit Reporting

Whether you realize it or not, there is a tremendous battle going on aimed at shaping your opinion. On one side you have the credit bureaus with a massive public relations campaign to discourage consumers from attempting to restore their credit by telling them it is impossible. They do this by limiting their acknowledgment to those methods strictly outlined in the Fair Credit Reporting Act, such as the dispute method and the consumer statement.

On the other side you have consumer rights groups pushing for more reform. And sometimes in the middle, but most often leaning toward the side of the bureaus, you have the Federal Trade Commission. If that weren't enough, you still have outside voices (attorneys and credit repair services) whose motives are purely financial and at time such motives and ignorance add more fog to an already cloudy landscape.

The result is a lot of conflicting and confusing information.  It is very easy to get bogged down in this information glut.  But you don't have to muddle in the mire. This resource strives to shine a bright beam of truth to dissipate this fog of misinformation--so that you can begin pursuing a clear path, able to discern the good and the bad offered you from both sides.

As evidence of this ongoing credit war, consider these great myths about the credit reporting industry. Each of these statements below is false. Nonetheless, almost every consumer still believes that one or more may be true.

Myth: The information on a credit report cannot be changed.

Fact: Exactly the opposite is true. The Fair Credit Reporting Act requires that items be removed if they are not fully 100% accurate OR can not be verified within 30 days. Also, anything a creditor is responsible for reporting and confirming, a creditor can change.

Myth: Requests (inquiries) for credit reports can't hurt them.

Fact: At the end of each report will be a log of inquiries. An inquiry notation is made each time someone requests a copy of your credit file from that credit bureau. Any company that receives a copy of your credit profile will be listed under this inquiry section of your report.

Lenders don't like to see a lot of inquiries on a credit report. Excessive inquiries can result in a credit denial as easily as bad credit. But, not all inquires are viewed negatively. (Full details at The Subject of Inquiries)

Myth: When I pay off a delinquent account such as a charge-off or collection account, it will stop hurting my credit, because it will then be shown as "paid."

Fact: As hard as it might be to believe, sometimes paying off a debt can actually hurt you. This is one of those occasions. These type of collection accounts are allowed to stay on your credit for a "maximum" of seven years. See Old Delinquent Accounts for warning and explanation of how you can unwittingly restart this clock.

However, this does not mean that you never pay these debts. While discussing negotiating with creditors covered in Chapter 4, you will read how to include in your negotiated settlement a provision for how it is to be reported. To not do so can severely hurt your chances of restoring your good credit.

Myth: Credit reporting agencies are empowered with governmental authority.

Fact: Absolutely Not! Rather, they must adhere to the government authorities and laws overseeing their operations. Credit bureaus are like any other business. They buy and sell products and services to turn a profit. No special authority exists.

Myth: Bankruptcy is a "Fresh Start."

Fact: Unfortunately, many attorneys don't clearly explain the devastating effects to one's credit when filing bankruptcy. This goes for all types of bankruptcy including Chapter 13, wage earner.

Bankruptcy is not a clean slate. Every account included in the bankruptcy will be so noted in your credit file. Additionally, there will be a court record generated that will also be added. Avoid bankruptcy if at all possible. The time table and the odds of completing credit restoration are greatly extended due to the number of negative entries that are associated with such filings.

Myth: Some types of credit information (such as bankruptcies, judgments and foreclosures) are impossible to remove.

Fact: Although it is true that some types of information can be more difficult than others to remove, each of these negative entries have been removed thousands of times, using a multitude of creative methods.

Myth: Credit repair is too complicated to do myself. I would have to hire an attorney.

Fact: In some cases involving a stubborn situation, an attorney can be of great assistance. An attorney can also help with clarifying the finer points of your state's laws. However, you can accomplish most if not all of the legal and negotiation-based methods in this report yourself by becoming familiar with your federally given rights and how to enforce them, as well as other creative methods employed by consumers.

Myth: It is illegal to have truthful information removed from your credit report.

Fact: Congress has already set the precedent by making special provisions for the removal of correct information from individuals' credit files by fulfilling certain criteria. Congress realizes that dangling that carrot in front of college students encourages repayment of defaulted student loans. It should come as no surprise that creditors in other financial markets are hip to this. Let's face it; congress had to get the idea from somewhere. Right?

If you need more proof, read section 609(c)(2)(E) of the NEW Fair Credit Reporting Act that President Clinton signed in September of '96.

"...a consumer reporting agency is not required to remove accurate derogatory information from a consumer's file, unless the information is outdated under section 605 or cannot be verified."

Notice the wording above, "is not required to remove." It is very interesting that the law does not say that accurate information "can not" be removed, but only that the credit bureau is not required to. Now, there is law that says a creditor can not knowingly add wrong information to someone's file, but the subject of removing accurate information is mysteriously avoided. The truth is the FTC and the bureaus themselves spend a lot of money trying to convince consumers otherwise. Why? Lobbyists and money of course! It makes more work for the credit bureaus, thus increasing their labor costs. Bureaus save millions of dollars a year by convincing consumers that the consumer is virtually powerless. But congress worded things to leave the door open, and in at least one case drafted law allowing for it, specifically.

Fortunately, creditors make their profits by collecting from their customers, not reporting negative credit information. Many creditors, though, have an agreement with the credit bureaus that they will not allow a negative listing to be deleted upon settlement. Larger creditors, such as huge credit card companies or banks will require more pressure before they will agree to delete a negative listing, but virtually every creditor will give in with the right amount of convincing. Every creditor who reports to the credit bureaus can also change the information they report. In most credit organizations, there are several managers with the authority to make changes on the credit report.

Bottom Line: Anything a creditor is responsible for reporting and confirming, a creditor can change.

 

3. Negotiating with Creditors to Save Your Credit

As effective as [Tier One Methods] may be, they do have their limitations [text omitted]...In cases where your story conflicts with a reporting creditor, the credit bureau is going to side with the creditor--unless you have strong documentation of the error.  The bureau will inform you that their reinvestigation is complete and if you disagree with the outcome, you can record a 100 word statement telling your side. You are a long way from done, however. Such a statement is to concede defeat. You still have a few more punches to throw.

Tier Two of your defense system is to aim directly at the source, the reporting creditor.

These methods are disclosed with two assumptions: a) the reader is a person of integrity and would not use these methods to commit fraud, and b) the reader is working with very limited financial resources, and must get the maximum return in exchange for dispersing those resources to numerous creditors.

VITAL ASSESSMENT OF YOUR SITUATION

If you have a little cash to throw at your credit problems, you should be able to make good progress with negotiations.  Negotiating with the original creditor creates a win-win situation where the creditor gets a good chunk of the principle back, and you get an improved reporting of the debt in your file, plus a reduced settlement in many cases.

NOTE: You must negotiate with the firm that reported the item on your credit file, be it a collection agency or the original creditor. Only they can change the reported status of the account. To negotiate with the collection agency is a waste of time unless they are the name on your file.

[text omitted]...Negotiations will take some cash to accomplish, but the good thing is it's a permanent fix. And it is the most ethical if there is money still owed.

When evaluating your options and the firmness of your negotiations, there are several factors that you need to consider.

1) Accuracy and Proof

First, look at the accuracy of the information. If you can prove the information is incorrect with your documentation, then you can afford to be very firm in what you demand.

On the other hand, even if the information is incorrect, but you can not document that fact, then you must take basically the same negotiating position as you would if you were attempting to remove accurate, yet negative, information. That would be to posture yourself as an amicable, good person trying to overcome the aftermath of negative circumstances through negotiations.  In other words, you are trying to go back and, to the best of your ability, historically undo a very difficult time in your life.

2) Type

Is the debt secured or unsecured?

If secured, that means that the creditor has possession of an asset, or title to an asset belonging to you. In matters such as this, you have less leverage--with the exception of disputing inaccurate information. But in situations where you are attempting to link the size and haste of your payoff to "how the creditor will report it on your file," you have virtually no leverage. The creditor can just seize and sell your asset in most cases.

If the debt is unsecured, then it's a whole different ball game. Most consumers overestimate the risk involved with overdue debts. They worry about possible repercussions such as wage garnishment and property seizure by their creditors. The fact is very few creditors will push all the way to a garnishment on a small unsecured debt.

Garnishments and seizures are most often used as mental leverage to gain an emotional edge over the debtor using fear to help  collect past due debt. The reality for creditors is they are expensive and time-consuming. Even if the creditor went all the way to recover the debt, they probably wouldn't be able to recover enough to offset their collection costs.

At the same time, you need to be aware that the creditor does have the right to pursue these remedies there are some risk of financial reprisals when a debt goes unpaid. It just doesn't happen very often.

U.S. bankruptcies are being filed in record numbers, and often for relatively small amounts of debt. Many consumers, strained by the fear of an unknown future, perceive bankruptcy as a way of relief.

These consumers are so intimidated by their creditors that they flee to bankruptcy, even though bankruptcy can bring total financial devastation for at least the next ten years...

3) Size

Consider the size of the debt. The smaller the outstanding balance, the greater your odds for success because it becomes less cost effective for a creditor to pursue. Most creditors will not devote a lot of effort to collecting just a few hundred dollars.

However, if the amount is less than two hundred dollars, a creditor may not even devote the effort to negotiate.

4) Age

You also must consider the age of the debt and its status.  Eventually, a creditor will give up an attempt to collect on a debt, and in order to gain some financial benefit will write it off as a loss and take a tax deduction. This is referred to as a charge-off or a profit & loss.

If this is an old debt that was charged off by the creditor, it doesn't mean that you no longer owe the debt; it simply shows that they have given up hope of collecting it. The creditor may then collect on the debt themselves, sell or assign the debt to a collection agency, press for a judgment and garnishment, or temporarily ignore the debt. Most often this is the end of it.

However, a recent delinquency will be treated with urgency and pressure by the creditor. It is helpful for you to understand the motivation of the original creditor to settle.

If they turn the account over to their collection agency, there are certainly no guarantees that the amount will be collected; and even if it is, they will have to share it with the agency.

They may get considerably less than what you're offering now if you file bankruptcy. If they don't work with you, and you're in a critical situation, let them know that they are going to force you into bankruptcy.

If they take legal action and get a judgment, they risk getting nothing, or it may take years before they get a penny.

Most creditors would much rather have something guaranteed than pursue the expense of legal action with a risk of getting nothing. A few states won't even allow anyone to garnish wages which means they would have to wait until you sold a major asset and had to clear the title before they could enforce their judgment. This is referred to as a debtor's state, meaning the debtor is at an advantage. For this reason, and the daunting cost, the majority of creditors just charge off a bad account as a business loss after a few months in the hands of a third-party collection agency. They then report it on your credit as such and leave it at that.

Occasionally, a beginner in the collection agency industry may offer to purchase their charge-offs. So it is possible that an agency may call you after a year or even two years of silence.  Realize then that they are not collecting on behalf of your original creditor; they simply took a gamble by purchasing a batch of old bad accounts dirt cheap to try to make some money.

5) Recent Payment History

It may sound strange at first, but if you have been paying your bills on time recently, the creditor will be less inclined to settle for less. The logic being that they are getting their money now anyway. If you have been chronically late and it looks like you could go belly-up any day now, then they will sense a real potential for loss and be much quicker to accept a reasonable offer.

This is by no means meant to imply that you should stop paying your bills so that your creditors will be more likely to settle with you. This is merely to help you access your negotiating position as affected by your most recent payment record.

6) Also, major considerations are things such as the laws of your state, as well as your prognosis of your ability to repay the debt at some point in the future. Will you have more money to put toward the problem in the near future, or is this as good a shot as you're likely to get?

[Text omitted] ...The point for you to remember is that you don't have to (and you won't) win them all. Just a portion agreeing to a settlement will allow you to turn things around.  And the truth is that most types of unsecured accounts will change the way a debt is reported and treat a partial payment as a full settlement. This includes: department store cards, credit cards, medical bills, personal loans, collection accounts, student loans and amounts remaining after a foreclosure or repossession, and bounced checks.

 

4. The Principle Of Prioritized Outcome

The following discovery is one of the most fascinating and enlightening truths that a person can uncover. Time after time, I have watched individuals swell with an immediate sense of empowerment after grasping this simple, yet profound truism. It is not enough just to understand this principle. If you do not absolutely own this nugget of wisdom and cooperate with it, you will never experience sustained financial success.

Unfortunately, 90 percent of the people in this country today do not have the foggiest understanding of the principle of prioritized outcome, or they refuse to learn the lesson it is endeavoring to teach us. They mumble about their money shortages, cite many causes of their affliction, but the outside observer, who has gained this understanding, can quickly spot the true source of their financial failure. Observation of such an individual's associates, spending habits, frequented establishments, and even normal conversation, soon reveal a person who's priorities are turned upside down.

We absolutely must find out what makes us "tick." There are undeniable, though often subtle, driving forces that influence each and every daily decision that we make. As a matter of fact, our lives could be simply defined as a continuous string of choices, one right after the other.

Granted, that's not a very glamorous-sounding definition of life, but it is a very accurate one. What time will I get up? What will I wear? Will I eat breakfast? What will I eat? And that's just to get the day started.

If you were to ask, very few could spontaneously answer the most important question of all, "Why?" Most people can not explain the rationale that they use to make the simplest of daily decisions. It takes place habitually at a subconscious level of the mind and is rarely exposed, much less understood, unless it is seriously challenged. When a person is forced to seriously ponder the driving motivation deep within that is influencing the majority of his decisions, he comes to the realization that his external circumstances are not the result of "pot luck" or "karma." At the same moment of this startling discovery, it becomes painfully obvious just where his priorities have truly been focused as the acceleration down that path looms evident.

Sure, ever changing circumstances are determining the parade of choices with which we are faced. But before this current parade of choices, there passed a prior. It was the choices that we made on the day of that earlier parade that largely dictated the choices from which we will be able to choose today.

In examining today's entrees you may notice there are one, possibly two, choices that seem unexplainable or untraceable--totally unexpected. But such choices are seldom, and it may be that we just lack the wisdom to accurately look back and see what brought them. However, the vast majority of today's decisions were determined by the results of yesterday's, and the day before.

That means there are some dreaded decisions that we will not have to make today, because we selected a previous choice that postponed it, deleted it, or satisfactorily solved it.

On today's menu there are other choices that we would like to be there, but they are not. That's right. They're not there now, because we didn't make the right choices over the last month, the last year, or the last ten years, to line up circumstances that breed such coveted choices.

These choices are relative to each individual, but perhaps one may be a decision such as where to spend the summer. In your beach house in Florida or your mountain cottage in Colorado? A person who makes such decisions made some real good ones, starting a good while back.

"What about those who inherited it?", you may ask.

Then someone in their family, perhaps their parents, made those good decisions which not only benefited themselves with such a parade of choices, but brought many of the same blessings to their children. And just as sure as the parents' good choices are now benefiting their children, the now-grown children will eventually lose those inherited choices if they do not continue the same, good decision-making process that their parents wisely embraced.

This helps explain why a majority of lottery winners end up broke, again—many just within months of winning thousands of dollars. They are suddenly faced with a great mélange of completely foreign choices. They never have learned how to make decisions that make money. That's why they didn't have any before. Most likely, their parents didn't either. When such fortune is suddenly thrust upon them, without ever learning the fundamental principles to acquiring and managing wealth, it slips right through their fingers via poor judgment. The wiser winners realize that they are suddenly out of their element and hire a competent CPA or financial planner.

How would most people answer the following question? If you could become a millionaire, would you prefer to have achieved your wealth by winning a lottery or by working hard for it?

Your life will never be the same once you fully grasp the understanding that you, and you alone, overwhelmingly determine your external circumstances through your daily internal choices. So many people dream, pray and wish for things to get better financially, not realizing (or even outright denying) that they have control and are at that very moment making decisions that are guaranteeing there will be no changes for them except for the worse.

Many others have been taught that they really don't have control. It's not their fault; they're victims of circumstance. How sad to teach a child that they are permanently destined to any predisposed condition because of circumstance. Such a child will grow up blaming people, places and events for his own shortcomings, just as he was taught. He is doomed to a life of bondage. A prison built not of bars, but of illusive "dream stealers." "I could be somebody, if my father would have stuck around to help me," he might say. Or, "I could catch a break and get out of this neighborhood, if I had been born another color." Perhaps, "I could make a lot of money if my parents hadn't been too poor to afford me a good education." Or, "I too could become successful in my own business if I didn't have this disability." All of these circumstances are difficult, and this life is not totally fair.

Everyone does not get to start on an equal keel, but everyone does have the raw ingredients to better themselves in proportion to the amount of focused energy they expend toward that end. Those with more challenges to overcome will have to exert more effort and more resolve, but they are fully capable of achieving equally satisfying results. But they will never even try if they have been convinced that their life's outcome is not, and has never been, their responsibility. They have no control in such a case. They are powerless to change anything. How can they change anything? In their mind, it's not their fault. They have surrendered!

One thing is certain. When you understand that any final outcome is "your fault," you've recognized and properly assumed your power to alter or change that outcome. You didn't have control of your starting position, but you have a great deal of control over your finishing position. Some educators are attempting to remove individual responsibility by removing the concept of "wrong" and "failure." In so doing they are removing individual freedom.

What is more humanly desirable than individual freedom? Freedom is not free. Freedom has a price tag. And that price tag is individual responsibility. Accepting and embracing the one gives you clear title to the other!

An individual who has bought into the losing "out of my hands" philosophy must find a way to breakout of the prison created by his old, molded thinking and begin making new choices. The starting point is to first become aware.

From there, it could be launched by something as simple as making the decision to pick up a financial self-help book instead of a shopping catalog.

The information in the new book begins to create a new pattern of thinking that begins influencing other decisions. Further down the road, instead of applying for a vacation loan, he's now applying for an education or business loan. If this benevolent "mental virus" continues to grow in this person, over time he will find himself surrounded by a whole new set of choices--many, more pleasant choices.

His life is now becoming more like the one he used to dream about. It's a new life and it all started when he realized for the first time that the overwhelming majority of unwanted circumstances affecting his life were the result of a flawed decision-making process, either his own, his parents, his teachers, friends, or all of them combined.

Although the initial reaction may be a gasp followed by a gnawing pit in the stomach area, afterward, there is a grand reward for discovering and courageously accepting that we are ultimately responsible for our surrounding circumstances rather than vice versa. That reward is the sense of control that we gain from understanding that "cause and effect" must work both ways.

If wrong priorities yesterday led to a flawed decision-making process which then materialized as unwanted circumstances today, then by reorganizing our priorities now, we can change the result and ultimately the circumstances for all of our tomorrows.

But before we can correctly evaluate our current set of priorities, we first must understand what the possibilities are. How many different reasons can there possibly be that motivate an individual in the millions of choices that individual will make in an average lifetime? Two hundred? Five hundred?

One thousand? Yes, you may be able to come up with hundreds if you begin defining them as specific to each type of situation, but that type of specific breakdown isn't necessary. Every motivation that drives you, and everyone else on earth, could be categorized under one of only four general motivating desires or needs shared by all men and women.

The Four Motivating Ps

Fortunately, there aren't two hundred possible answers to the question "Why?"

No, there are only four. And they are easy to remember because they can each be labeled with words that start with "P." Every single thing, big or small, that you do from the time you get up until the time you go to bed is due to one, or a combination of, the following motivating factors:

  • Pride
  • Profit
  • Pleasure
  • Protection

 

5. Do Credit Inquiries Hurt You?

At the end of each credit report will be a log of inquiries. An inquiry notation is made each time someone requests a copy of your credit file from that credit bureau. Any company that receives a copy of your credit profile will be listed under this inquiry Section of your report.

Lenders don't like to see a lot of inquiries on a credit report. Excessive inquiries can result in a credit denial as easily as bad credit. Thus, you will need to verify the type of inquires made and take steps to remove any unauthorized inquiries. Not all inquires are viewed negatively. In fact several types of inquires will not appear on any copy of your file except for the copy you receive.

*There are six origins of inquiries:

Your Existing Creditors (okay)
Your existing creditors may do a periodic review of your account for many reasons. These inquiries are not viewed negatively.

Yourself (okay)
A notation may be made each time you request a copy of your own file. This notation does not appear on the copy that goes to your potential lender and does not count against you.

The Bureau (okay)
The bureau may compile mailing lists for its subscribers based on the criteria that the lender specifies. Your report may be reviewed as a candidate for a particular mailing list. Again, these internal inquiries do not appear on the copy that goes to your potential lenders and therefore do not reflect negatively.

Potential Lenders (negative)
Lenders do not have to have your permission to obtain a copy of your credit file. The law only requires that they reasonably expect to use the information in a credit transaction. Any member of the bureau can obtain your file. All they need is a social security number or a name and address. You should be cautious about giving out any such information until you're serious about doing business.

IRS (negative)

Anyone who has a judgment against you (negative)
The most common inquiries are those by lenders with whom you have applied for credit. A banker will look at them in one of two ways. If they are recent, they are looked at as potential debt pending approval. Lenders have no way of knowing the status of these other pending applications and are likely to take the safest action by denying your application. If they are more than a couple of months old, it looks as if they turned you down. If there are several previous declines, the banker has to wonder why.

Although inquiries will remain on your file for up to 2 years, those in the last 6 months will count most heavily against you. Therefore, you should review the log to make certain that each inquiry was done with "permissible purpose" as explained in Section 604 of the Fair Credit Reporting Act (FCRA). (See Appendix R)

The FCRA defines the "permissible purposes" for which consumer credit profiles can be provided to others. A credit report may be supplied if it's to be used for:

Credit granting considerations
          Review or collection of an account
          Employment considerations
          Insurance underwriting
          Application for a government license
          With your written permission
          Or in response to a court order
          *FBI investigation

*The new FCRA, enacted in 1996, allows the FBI to access consumer credit reports in connection with an investigation of issues such as counterintelligence.

So unless someone fits these categories, they should not be viewing your credit file. Anyone who knowingly and willfully obtains a credit report under false pretenses may be fined under title 18, United States Code, and imprisoned up to two year.

Use the sample letters in Appendix D and Appendix E as a guide to dispute any unauthorized inquiries into your credit file so that they can be deleted form your report. If you don't have a lot of items to dispute, go ahead and send your letter to the credit bureau. However, if you know you are going to be sending the bureau several letters on other items over the next few months, you should try to take care of this with the creditor who requested your file. If you can take care of it by having them contact the bureau directly and deleting the request, then it is just one less letter you will have to send to the bureau yourself.

Your letter of course will argue for the removal of the inquiry based on the assertion that...

 

6. Illegal Creditor Actions

Layperson's Summary: False Or Misleading Representation

A creditor may not use deceptive or misleading means in an effort to collect a debt.
That could include the following:

1) Falsely implying that he is an attorney or government representative.

2) Falsely implying that you have committed a crime.

3) Representing correspondence as being from an attorney when it is not.

4) Implying that nonpayment of any debt will result in loss of personal property, wages, or arrest unless (a) it is lawful and (b) the creditor intends to follow through with such action.

5) Threatening to take action that is not legal or that the creditor does not intend to take.

6) Implying that the transfer of interest in the debt to someone else will result in any of the actions in number four.

7) The false representation that you committed a crime in an effort to disgrace you.

8) Misrepresenting your credit or failing to communicate that you are disputing a debt.

9) The use of written communication which simulates or is falsely represented to be a document authorized, issued or approved by any court, official or agency of the U.S. or any state, or which creates a false impression as to its source, authorization, or approval.

10) The use of any false or deceptive means to attempt to collect a debt or obtain information about a consumer.

11) Failure to disclose clearly in all communication that the debtor is attempting to collect a debt and that any information obtained will be used for that purpose.

12) The false representation or implication that accounts have been turned over to innocent purchasers.

13) The false representation or implication that documents are part of the legal process.

14) The use of any business, company, or organization name other than the actual name of the debt collector's business.

15) The false representation that papers being sent to you are not legal process forms when they are.

16) The false representation that a debt collector is employed by a consumer reporting agency.